Question 1

How do I order?

Accepted Answer

Add products to your cart and go to checkout. Enter your name, email, phone and delivery address, choose PayID or cryptocurrency, and place the order. Your order confirmation page then lets you request payment details.

Question 2

Is there a minimum order?

Accepted Answer

Yes, $250. Every product in the store counts toward it, so you can mix brands, flavours and categories.

Question 3

Do I need an account?

Accepted Answer

No, guest checkout works. An account keeps your orders and tracking numbers in one place.

Question 4

Can I change or cancel an order?

Accepted Answer

Yes, as long as it has not been dispatched. Contact us with your order number as soon as you can.

Question 5

Who can order?

Accepted Answer

Adults aged 18 and over only. We may ask for ID before dispatch.

Question 6

Can I order for a business?

Accepted Answer

Yes — see the Wholesale page for trade enquiries.

Question 7

How can I pay?

Accepted Answer

By PayID (a fast bank transfer from your banking app) or by cryptocurrency such as BTC, ETH or USDT. Neither is charged at checkout; you pay after placing the order, using the details we send you.

Question 8

Why can’t I pay by card?

Accepted Answer

Card payment providers restrict vaping products, so payment is by PayID or crypto instead.

Question 9

What reference should I use when paying?

Accepted Answer

Your order number. It lets us match your payment to your order straight away.

Question 10

When is my order confirmed?

Accepted Answer

It is reserved as pending when you place it, and confirmed once your payment has been received.

Question 11

How much does delivery cost?

Accepted Answer

Delivery is free on orders from $300. Below that, a flat $15 fee applies.

Question 12

How quickly is my order sent?

Accepted Answer

Orders are dispatched within one business day of payment being confirmed.

Question 13

How long does delivery take?

Accepted Answer

It depends on your state, from 2–5 business days on the east coast to 5–8 in the Northern Territory, after dispatch. Our delivery pages list each state and territory.

Question 14

Do you deliver everywhere in Australia?

Accepted Answer

Yes, to every state and territory. Regional and remote addresses take longer than capital cities. We do not ship overseas.

Question 15

How do I track my parcel?

Accepted Answer

When your order ships, its tracking number is added to the order. You can see it in your account, and we can also send it to you directly.

Question 16

Can I return something?

Accepted Answer

Unopened products in their original packaging can be returned within 30 days of delivery. Opened disposables, e-liquids and pouches can only be returned if they are faulty.

Question 17

Something arrived faulty or wrong. What do I do?

Accepted Answer

Contact us within 7 days of delivery with your order number and a photo or description. For genuine faults and mistakes on our side we replace or refund, and cover the return postage.

Question 18

How long does a refund take?

Accepted Answer

Refunds are processed within 1–3 business days of the returned item being received and checked, back to your original payment method.

Question 19

Who pays return postage?

Accepted Answer

You do for change-of-mind returns. We do when an item is faulty or we sent the wrong thing.

Question 20

How long will a disposable last?

Accepted Answer

Each product page gives a rough guide based on its puff rating, at 150 and at 400 puffs a day. Ratings are lab figures, so real-world life is usually a little lower.

Question 21

What nicotine strengths are available?

Accepted Answer

It varies by product. Where a product comes in a specific strength, it is shown in the product name and on the product page.

Question 22

How should I store products?

Accepted Answer

Somewhere cool and dry, out of direct sun and away from heat, and out of reach of children and pets.

Question 23

Are the products genuine?

Accepted Answer

Yes. If you ever think an item is not genuine, contact us with your order number and we will look into it.

Question 24

What is the minimum age to buy?

Accepted Answer

You must be 18 or older. We do not sell to anyone under 18.

Question 25

How is age checked?

Accepted Answer

You confirm your age when you visit and at checkout, and we may ask for ID before dispatch. A signature or ID may also be needed on delivery.

Question 26

What are the rules on vaping in Australia?

Accepted Answer

Nicotine vaping products are regulated nationally by the TGA, and states and territories set their own rules on where you can vape. The rules have changed several times since 2024 — see our Vaping Laws page and your state or territory health authority for the current position.

Help & FAQs

Ordering

Payment

Delivery & Tracking

Returns & Faults

Products

Age & Rules

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