Returns & Refunds

What can come back, how long you have, and how the money is returned.

30 days

For unopened products

7 days

To report a fault

1–3 business days

Refund once checked

The short version

Unopened and still sealed: returnable within 30 daysof delivery. Opened: only if it is faulty, because opened disposables, e-liquids and pouches can't be resold.

Faulty, damaged or wrong items

Report it within 7 daysSend us your order number and a photo or short description. For genuine faults and our mistakes, we replace or refund the item and pay the postage. The arrival checklist explains what to look for when your parcel lands.

Starting a return

1Get in touch. Send us your order number and what you would like to return, through WhatsApp or the Contact page.
2We check it qualifies. We confirm whether the item can be returned and send you the return address and instructions.
3Send it back. Post the item to us unopened, in its original packaging.
4Refund or swap. When it arrives and has been checked, we process your refund or exchange.

Questions? Contact us with your order number.

Refunds and postage

How refunds are paidTo your bank account (PayID orders) or a wallet address (crypto orders), within 1–3 business days of the item being received and checked.

Fees and postageNo restocking fee on eligible returns. Change-of-mind return postage is yours; for faults and wrong items, it is ours.

Nothing in this policy limits your rights under the Australian Consumer Law.

Returns questions

What can I return?

Unopened products, still sealed in their original packaging, within 30 days of delivery — for a refund or an exchange.

Can I return something I have opened?

Only if it is faulty. For hygiene reasons, opened disposables, e-liquids and nicotine pouches cannot be returned for change of mind.

How do refunds get paid?

Back to your original payment method — your bank account for PayID, or a wallet address for crypto — within 1–3 business days of the returned item being received and checked.

What if an item arrives faulty, damaged or wrong?

Tell us within 7 days of delivery, with your order number and a photo or description. For genuine faults and mistakes on our side, we replace or refund it and cover the postage.

Who pays to send a return back?

You do for a change-of-mind return. We do if the item is faulty or we sent the wrong thing.

For adults 18+ only. Nicotine is an addictive chemical.