Contact Us

Need help with an order, a payment, a delivery or a return? Message us and a person will reply — usually within one business day.

WhatsApp — quickestStart a chat Emailsupport@buyvapeonlineaustralia.com.au

What do you need help with?

Orders and paymentGetting payment details, matching a payment to an order, or changing an order before dispatch.How ordering works Delivery and trackingFinding your tracking number, or a parcel that has stalled.Order tracking Returns and faultsFaulty or wrong items, or 30-day returns on unopened products.Returns policy Trade enquiriesSupply and pricing for shops and businesses.Wholesale

Paying for an order

Payment is by PayID or cryptocurrency. After checkout, request payment details from your order confirmation page and quote your order number when you pay. Guides: PayID, crypto.

Common questions

What is the quickest way to reach you?

WhatsApp — use the WhatsApp button on any page. You can also email support@buyvapeonlineaustralia.com.au. If it is about an order, include the order number.

How soon will I get a reply?

Usually within one Australian business day, and often much sooner on WhatsApp.

Can I call you?

Support runs through WhatsApp and email rather than phone calls, so there is a written record of what was agreed about your order.

How do I get payment details for my order?

Place the order, then use the button on your order confirmation page to request payment details. We reply with the PayID or wallet address to use. We never ask for card details or banking passwords.

For adults 18+ only. Nicotine is an addictive chemical.