What happens if I send crypto on the wrong network?

The payment may not arrive where it was meant to, and on-chain transactions cannot be reversed by a bank. Always send on the exact network we name with the wallet address.

Who pays the network fee?

The sender. Some exchanges deduct the fee from the amount you enter, so check the amount received covers your order total before confirming.

What is a transaction ID and why do you need it?

It is the unique reference for an on-chain payment, also called a hash or TXID. Sending it with your order number lets us find and confirm your payment quickly.

Paying for an Order with Crypto: A Practical Checklist

Cryptocurrency is the second way to pay for an order with us. It suits people who already hold crypto and would rather not use a bank transfer. It is also less forgiving than a bank payment: a transaction sent to the wrong network, or for the wrong amount, cannot simply be reversed by calling your bank. This checklist covers the details that matter.

How a crypto payment works with us

Place your order and choose Cryptocurrency at checkout. Nothing is charged at this point.
Request payment details from your order confirmation page. Tell us which coin you want to pay with.
We reply with the wallet address, the network and the amount for your order.
Send the payment, then reply with your transaction ID and order number.
Once the transaction is confirmed on-chain and matched to your order, your order is confirmed and dispatched within one business day.

1. Use the coin we quoted

A wallet address is generated for a specific coin. Sending a different coin to it, even one that looks similar, can mean the funds are not received. If you want to switch coins, ask for new details first.

2. Match the network exactly

This is the mistake that costs people the most. Several coins exist on more than one network. USDT, for example, is issued on Ethereum, Tron and other chains, and the address formats can look alike. If we give you a USDT address on one network and you send on another, the payment will not arrive where it was meant to.

When you withdraw from an exchange, it asks you to choose a network. Pick the one we named — not the cheapest or the default.

3. Send the full amount, after fees

Network fees are paid by the sender. Some exchanges subtract the withdrawal fee from the amount you enter, so the amount that arrives is less than you typed. Check the "amount received" or "you will receive" figure before confirming, and make sure it covers the total we quoted.

Crypto prices move. The amount we quote is for your order at the time of quoting. If a long time passes before you pay, ask us to confirm the figure is still current.

4. Copy the address — don't type it

Copy and paste the address, then check the first and last several characters against the details we sent. Some malware swaps a copied wallet address for a different one, so the visual check matters. Never take a wallet address from a message you did not ask for.

5. Keep the transaction ID

Every on-chain payment has a transaction ID (also called a hash or TXID). Send it to us with your order number. It lets us find your payment straight away, and it is your proof of payment if anything needs checking.

How long confirmation takes

Speed depends on the network and how congested it is at that moment. Some networks confirm in seconds; Bitcoin typically takes longer, and busy periods slow everything down. Your order stays reserved while the transaction confirms — there is no need to send it twice.

Quick checklist

Right coin, right network, as quoted.
Amount received covers the order total.
Address pasted, first and last characters checked.
Transaction ID sent to us with your order number.

If you are not confident with any of these steps, PayID is the simpler option.

Keep reading

Sources & further reading

Moneysmart: crypto assets, Scamwatch.

For adults 18+ only. Nicotine is an addictive chemical. General information only, not financial or legal advice.